Mobility fees

Find out the charges applicable for device setup, rate plan change, late payment and more.

One-time fees

Connection fee

Reprint bill

Change your phone number

Device setup

Prepaid top-up/service changes

Rate plan change

Reconnection fee

Service cancellation/termination

Transfer of ownership

Non-sufficient funds

Late fees

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How to pay your bill

The easiest way to pay your TELUS bill is by pre-authorized payments. There are many other simple ways to pay as well.

Device balances

Find your current device balance and understand adjustments

Messaging charges explained

Information on costs that may be associated with messaging

Learn about accessibility at TELUS

My TELUS is the best way to manage your account.

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.